Nobody is perfect – we all screw up and make mistakes. So why is saying “I’m sorry” so hard? Apologizing can right wrongs and heal relationships, but a poorly delivered apology can make a bad situation worse. Host Roshini Rajkumar welcomes clinical psychologist Dr. Sheryl Ziegler and reputation management professional Jen Hellman from her Crisis Squad® to dissect the art of the apology. Learn effective strategies to deliver a sincere apology that avoid finger pointing, excuses, and half-apologies. Find out why practicing apologies is a good idea. Plus, how apology language can make or break an authentic apology.

Host: Roshini Rajkumar
Guests: Dr. Sheryl Ziegler and Jen Hellman