Crises are shaking up higher education! When Hamline University decided not to renew an adjunct instructor’s contract after she offended a student by showing an image of the prophet Mohamed in class, it set off a national debate. A clumsy response from university leadership led to a Federal lawsuit, the resignation of the Hamline president and a damaged reputation for Minnesota’s oldest university. So what would have been the right way to handle this loaded situation? CEO and crisis specialist Jen Hellman joins Roshini Rajkumar to breakdown the ABC’s and 123’s of crisis management that apply well beyond academic institutions. Learn how considering your concentric circles of advocates and stakeholders can minimize the fall out and how timing can make or break your response and reputation.